On-line Ordering:
The Shopping Cart is given this name because it is very much like shopping in a supermarket with a shopping cart. You add items you wish to purchase to your cart and then proceed to the checkout area once you have everything you need.

E-mail Error Messages:
E-mail Errors are the most common error you will encounter. Our forms check for the existence of a "@" and a "dot" symbol in every e-mail address. AOL users who are used to AOL automatically putting "@aol.com" behind their username when they send mail will need to add this themselves. Mail on the real Internet (outside AOL) doesn't know where to go unless the extension is present. ALL e-mail addresses contain an "@domain.extension" at the end of the address.

Why do I need to create an account?
An account is only necessary to place an order. What we're doing is just gathering up all the contact, billing and shipping information that you would normally need to place an order once, so you'll never need to type it all in again. Your account can be edited if you need to make changes in the future.

What about my credit card information?
We DO NOT keep any credit card or payment information with your account data so you'll need to manually enter it with every order. This is done to provide increased security and should only be a minor inconvenience when placing orders. We now check the three digit ID code (CVV2) on the back of your card with every order you place. Again, this is just another way to increase security.

Who has access to my information?
We have not, do not and will never share your user information with anyone outside Nordstrom's Factory Performance. We value you as a customer!

Search Tips:
When using our search feature there is no need to use plus signs or quotes, in fact this will normally nix the search. Using multiple words with a space between them narrow the search to results that contain ALL the keywords.

Other Questions:
If you have questions concerning our products, policies, or pricing, please contact us.